Incognitive is built to keep your information on your phone — which means we can't see your data, your chats, or what you're working on. If something isn't working, the fastest way to reach a real person is by email.
Questions, bug reports, feedback, or help with your subscription — send us a note and a human will get back to you.
support@incognitive.aiEmail support@incognitive.ai with a description of what you're seeing. Screenshots help. Because everything runs on your device, please include your phone model and OS version — we have no logs or account data to look up on our end.
Yes. The model runs entirely on your phone. Your prompts, documents, and conversation history never leave the device and are never sent to us or anyone else. There's no account and no cloud copy.
Email support@incognitive.ai. Tell us what you expected, what happened instead, and the steps to reproduce it. We read every message.
Subscriptions are handled through your Apple App Store or Google Play account. Open your device's subscription settings to view, change, or cancel. If you're stuck, email us and we'll point you in the right direction.
Incognitive runs on recent iPhones and Android phones with enough on-device capability to run the model. If you're unsure whether your device is supported, reach out and we'll check.